For that, he would first have to follow some steps starting with checking the warranty status of the product. Invoice).ĭuring the product usage lifecycle, the user at some point might wish to have his product serviced/repaired. Warranty start is considered as the Purchase Date which the user has to input when registering warranty along with proof of purchase (e.g. General practice is to activate within 30 days of product purchase. The user, after buying the product, will visit the service portal to register and activate the warranty. The Admin of the portal will have the authority to bulk upload Serial numbers and their respective warranty period (X months). The portal will have the feature to maintain a list of Serial Numbers of all items sold to customers. Functional Perspective of InSync Commerce Service Portal This is a self-service platform that can assist users to have their products registered for warranty and also come back to claim warranty for repairs.Īlthough manual intervention is often required for complex repair scenarios involving complex repair or replacement, an automated self-service interface makes the user journey partially hassle-free and also easy for the merchant to record the interaction with the user. The Service Portal module on InSync Commerce enables the platform to allow the merchants to offer a self-service experience to users. How the manufacturer offers an easy interface for warranty registering and claiming warranty, determines the customer satisfaction with the brand and the product. The manufacturer’s relationship with the customers does not end after the purchase of the product. In certain industry verticals like home appliances or electronic gadgets, warranty management is a very important segment.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |